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At xs44, your information stays under clear terms — what we collect, why we keep it, and how you can act on it. Access to our platform depends on your local law and eligible regions, and this policy applies wherever that access is permitted.
We collect only the information needed to run your account and process transactions through the payment rails you choose — bKash, Rocket, and Upay are the local methods we support. That means we hold your registered contact details, wallet identifiers linked to your deposit and withdrawal history, device and session data from your browser or mobile access, and records of account activity such as game history and support exchanges. This policy applies to accounts opened and used where our platform is available under local law. If you access xs44 from a region where eligibility is uncertain, you should review whether your use is permitted before sharing personal details. We do not sell your information to third parties for their own marketing. Data shared with payment processors — bKash, Rocket, Upay — is governed by their own terms, and we encourage you to read those separately. We retain your data for as long as your account is active or as required to meet our operational and compliance obligations. When an account is closed, we follow a defined retention schedule before deletion. Questions about what we hold can be directed to our support route at any time.
Not every interaction with xs44 falls under exactly the same rules. Here is where this policy applies and where it ends.
This policy covers all data tied to your xs44 account — registration details, login sessions, device identifiers and account preferences. It applies from the moment you open an account to the point your data is deleted following closure.
Deposit and withdrawal records processed through bKash, Rocket and Upay are covered here in terms of what xs44 stores. The payment providers themselves operate under their own separate privacy terms, which we do not control.
Browsing behaviour on xs44 — pages viewed, game lobby navigation, session duration — is collected as usage data. This helps us understand how the lobby is used but is not tied to payment records unless you are signed in.
Links to external sites, game content delivered by studio partners, and any third-party tools embedded in the platform are not governed by this policy. Once you leave xs44 or interact with a third-party frame, their own terms apply.
You have concrete choices about the data xs44 holds on your account. Reviewing what we store is straightforward — log in and open the account section to see your registered details, linked wallet identifiers for bKash, Rocket or Upay, and your transaction history. If any of those details are wrong, you can update contact information directly from your account settings; for wallet-linked records that cannot be self-edited, our support channel can walk you through the correction process. If you want to understand what specific data we hold beyond what is visible in the account dashboard, submit a request through our support route and we will respond with the relevant records. Closing your account triggers our data retention schedule, and you can ask for confirmation once deletion is complete. We do not make automated decisions about your account that produce legal effects without human review in the loop.
Open the account section after signing in to see registered contact details, linked payment wallet identifiers and your full transaction history.
Update contact information directly in account settings. For wallet-linked records, contact support and we will process the correction on your behalf.
Submit a query through our support channel to find out exactly what data xs44 holds on your account beyond the dashboard view.
Close your account at any time through the account settings page. Data deletion follows our retention schedule, and you can request written confirmation.
If your question is specifically about this privacy policy — what data we hold, how to correct it, or how to request removal — use the routes below. We only publish channels that are active on the site.
Open the chat widget from any page on xs44 while signed in. Identify your query as a privacy or data request and our team will pick it up from there.
Visit the help section inside your account for written answers to common data and privacy questions, including how to update wallet-linked details.
Use the email address published on the xs44 contact page for formal data requests, including requests to review, correct or delete information.
Handling your account data carefully is not just a policy statement — it shapes how we build the account and payment flows you use every day.
We use cookies to keep your session active and to understand how the lobby is navigated. You can manage cookie preferences from your browser settings. We do not use cookies to track you across unrelated third-party sites.
Your account is protected by the credentials you set at registration. We recommend using a unique password and reviewing your active sessions periodically from the account security section.
We keep account data for as long as your account is open and for a defined period after closure to meet operational requirements. You can ask our support team for the specific retention schedule that applies to your account type.
When we update this policy, the revised version is published on this page with a note of what changed. Continued use of your account after an update means you have seen the revised terms. You can contact support if you have questions about any change.
Questions about data, access and your rights — answered directly.
We collect the contact details you submit at registration, the wallet identifiers you link for bKash, Rocket or Upay transactions, your device and browser session data, and your account activity including game history and support exchanges. We collect only what is needed to run your account.
We do not sell your data for third-party marketing. Payment processors like bKash, Rocket and Upay receive the transaction data needed to process your deposits and withdrawals, and they operate under their own separate privacy terms. Game studio content providers receive only anonymised session data.
Sign in and open the account section to view your registered details, linked wallet identifiers and transaction history. For a fuller picture of what we hold beyond the dashboard, submit a request through our live chat or email contact and we will provide the relevant records.
Yes. Contact details can be updated directly in account settings. For wallet-linked records, contact our support team and they will process the correction. To request full account and data deletion, use the account closure option in settings or contact support for confirmation of the deletion schedule.
This policy applies wherever access to xs44 is permitted under local law and eligible region rules. Bangladesh users who access the platform through supported mobile wallets — bKash, Rocket, Upay — have their transaction and account data handled under the same terms described here.
Any update to this policy is published on this page. We note what changed and when. If you have an active account, we recommend checking this page periodically. You can also contact our support team to ask about any specific change that affects your account data.