When you open an xs44 account, these terms set out what you can do, what we commit to, and how disputes are handled. Access and eligibility depend on your local law and the region you are in — read these terms carefully before you start.
Account access rules
bKash, Rocket & Upay wallet terms
Jurisdiction-dependent eligibility
Content and usage scope
POLICY POSTURE
How These Terms Apply to Your Account
These terms form the agreement between you and xs44 for all account activity on xs44. They apply from the moment you create an account and remain in effect for every session, transaction and interaction you have with the platform. Whether you are browsing the slots lobby, joining a live dealer table, or moving funds through your wallet, these terms govern that activity. Eligibility to access xs44 depends on your local law and the regions we support at any given time. We do not make representations about legality in jurisdictions we have not confirmed. If you are uncertain whether access is permitted where you are, you are responsible for checking before you proceed. Transactions on your account — including deposits and withdrawals processed through bKash, Rocket, and Upay — are subject to both these terms and the individual policies of your chosen payment service. Your wallet balance and transaction history are visible in your signed-in account area; we keep those records and you can review them at any time. We may update these terms when necessary; the current version is always published at xs44/terms-conditions/ and the effective date will be shown at the top of that page.
bKash
Rocket
Upay
Account wallet records
Eligible regions only
WHAT IS COVERED
Scope: What Falls Inside and Outside This Policy
Not every interaction on xs44 is governed by exactly the same rules. These terms define four distinct areas clearly so you know which part of the policy applies to each action you take on the platform.
Account Access
Creating an account, logging in, managing your profile, and setting your preferences are all covered by these terms. You are responsible for keeping your login credentials secure. Access is permitted only in eligible regions under local law.
Wallet Transactions
Deposits and withdrawals through bKash, Rocket, and Upay are governed by these terms alongside the payment provider's own policies. Transaction records are held in your account and you can review them after each movement of funds.
Site Content
Game content, lobby displays, promotional notices and editorial copy on xs44 are owned by or licensed to xs44. You may not reproduce, redistribute or commercially use any site content without written permission from us.
Third-Party Services
Game studios such as Pragmatic Play, PG Soft, Habanero and others supply game content under their own terms. xs44 does not govern those studio-level terms, and we are not liable for third-party service interruptions outside our direct control.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
Your account on xs44 gives you concrete options to manage your information and raise concerns. You can review your full transaction history — every bKash, Rocket or Upay movement is logged in the wallet section of your signed-in account. If any detail in your account profile is incorrect, you can update it directly through the account settings page; fields that cannot be changed by you directly require a support request with identity verification, following the instructions shown in the account help section. Have a question about a specific charge or an entry in your transaction log? Open a support request and reference the transaction ID shown in your wallet history — this speeds up the review process on our side. If you believe a term has been applied incorrectly to your account, you have the right to raise a formal query through our published contact routes. We will respond through the same channel you used to contact us.
Review Transaction Records
Open the wallet section of your signed-in account to see a full log of deposits and withdrawals, including payment method, date and status for each entry.
Correct Account Details
Update your profile fields in account settings. For fields locked to verified identity data, submit a support request with the required verification shown in the help section.
Raise a Policy Question
Use our published support routes to ask about how a term applies to your account. Reference the specific section of these terms and your account ID to help us respond accurately.
Request Account Changes
Account closure and data requests are handled through support. Follow the steps in the account help section and allow time for identity verification before changes are processed.
CONTACT ROUTES
Reach Us About These Terms
If any part of these terms is unclear, or if you need to raise a concern about your account or a transaction, use the contact routes published on xs44. We handle policy queries through the same channels as general account support.
Live Chat
Open the chat widget on xs44 while signed into your account. Provide your account ID and the specific terms section or transaction reference you are asking about.
Support Form
Submit a written query through the support form in your account help section. Attach any relevant transaction IDs or screenshots from your wallet history to help us review your case.
Email Support
Send your terms or account query to the support email address listed in the contact section of xs44. Include your registered account email and a clear description of your concern.
HOW WE HANDLE THIS
Our Commitments Under These Terms
These are the four areas where we hold ourselves to a clear standard so you can track what we do with your account and how we apply these terms consistently.
Transaction Records
Every wallet movement — bKash, Rocket or Upay — is logged against your account with a timestamp and status. You can access these records from the wallet section at any time you are signed in.
Account Security
We apply authentication controls at login and flag unusual access patterns. You are responsible for your credentials; if you suspect unauthorised access, contact support immediately through the routes on xs44.
Data Retention
We retain account and transaction data as required to operate the platform and respond to queries. The data we hold about you is described in our privacy policy, also published on xs44.
Policy Updates
When we update these terms, the revised version is published at xs44/terms-conditions/ with an updated effective date. Continued use of your account after an update means you accept the revised terms.
TERMS FAQ
Frequently Asked Questions About These Terms
Real questions about how these terms work on your xs44 account — answered clearly so you know where you stand before you act.
Do these terms apply to my bKash or Rocket wallet transactions?
Yes. Any deposit or withdrawal you make through bKash, Rocket or Upay on your xs44 account is covered by these terms. The payment provider's own policies also apply alongside ours. Your transaction records are available in the wallet section of your account.
Can I use xs44 from Bangladesh?
Access depends on your local law and the regions xs44 supports at the time you visit. We do not confirm legality on your behalf. Check whether access is permitted under the laws that apply to you before creating or using an account.
What happens if xs44 updates these terms?
The updated terms are published at xs44/terms-conditions/ with a new effective date shown at the top of the page. If you continue to use your account after the update takes effect, that counts as your acceptance of the revised terms.
How do I correct wrong information in my account?
Open account settings to edit profile fields you can change yourself. For identity-verified fields — such as your registered name or phone number — submit a request through support with the verification steps shown in your account help section.
Who is responsible if a game studio has a service interruption?
Game content on xs44 is supplied by studios including Pragmatic Play, PG Soft and Habanero under their own service terms. xs44 is not liable for interruptions caused by third-party studio issues outside our direct control. Check the lobby for availability at the time you play.
How do I raise a formal query about how a term was applied to my account?
Use live chat, the support form or the support email published on xs44. Include your account ID, the relevant transaction reference from your wallet history, and the specific section of these terms you are asking about to help us respond accurately.